Customer Support Specialist

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In the customer support specialist role, you will communicate directly with customers to solve problems, answer questions, and give advice and support. Key elements of the role include familiarity with the company’s products and services, and the ability to quickly identify and address customer needs. Success in this role will be demonstrated by improvements in the company’s reputation in delivering outstanding customer support.

Responsibilities

  • Answers incoming calls and emails from customers
  • Establishes trust
  • Assists customers with solving problems
  • Reports common product and service complaints
  • Helps customers make use of different features
  • Records complaints and feedback 

Requirements    

  • Has prior experience in customer service
  • Proficient in MS Office
  • Knowledgeable in operating help desk software 
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Has a positive and professional work attitude
  • Associate or Bachelor’s degree required